1. The hotel Guest who rents the room is obliged to show the Receptionist at check-in a photo ID confirming the Guest’s identity. In the event of refusal to present the document in a manner enabling check-in, the Receptionist is obliged to refuse to issue a room card.

2. The Guest personally signs on the printed registration form.

3. Commencement of the stay at the hotel is tantamount to the acceptance of the hotel regulations by the Guest.

4. A hotel room is rented for days.

5. The hotel day lasts from 2:00 p.m. on the rental day until 12:00 the next day.

6. If the Guest does not specify the length of stay when renting a room, it is assumed that the room has been rented for one day.

7. The request to extend the stay beyond the period indicated on the reservation should be reported by the Guest at the Reception by 9:00 am on the day on which the room rental period expires. The hotel will take into account the wish to extend the stay as far as possible.

8. Staying in the room or leaving things outside of 12.00 is treated as an extension of stay. If the Guest leaves the room after 12.00 – the Reception computer program will charge the fee for the next day of renting the room according to the full price.

9. The Guest who rents the room may not transfer or sublet the room to other people, even if the day for which he has paid the fee has not expired.

10. People who are not checked in may stay in a hotel room from 6:00 am to 10:00 pm.

11. The presence of unchecked persons in the Guest’s hotel room after 10 p.m. is tantamount to the consent of the Guest who rents the room for a fee to accommodate these persons in the room. Check-in for each person will be according to the current price of an extra bed for an adult, from the price list available at the hotel reception.

12. Throughout their stay at the hotel, children under the age of 13 must be under the constant care and supervision of adults. The legal guardians of the children are responsible for the behavior of children, including damage and / or damages.

13. Throughout the hotel, including hotel rooms and balconies, in accordance with the Act of April 8, 2010 amending the Act on health protection against the consequences of the use of tobacco and tobacco products and the Act on the State Sanitary Inspection (Journal of Laws No. 81) , item 529) – smoking cigarettes, tobacco products and electronic cigarettes is strictly prohibited.

14. Breaking the ban on smoking cigarettes, tobacco products and electronic cigarettes in a hotel room is tantamount to the consent of the guest renting the room to cover the costs of dearomatization and cleaning the room in the amount of PLN 500

15. The hotel requires quiet hours from 22.00 to 6.00 the next day.

16. During the quiet hours, guests and people using the hotel services are required to behave in such a way that it does not disturb the peace of other people’s stay in any way.

17. The guest bears full financial and legal responsibility for any damage or destruction of the hotel equipment and devices caused by the fault of his or her visitors. This provision also applies to the behavior of imported animals.

18. Due to fire safety, it is forbidden to use heaters, irons and other electrical devices in hotel rooms and other rooms, which do not constitute the equipment of these rooms. The above does not apply to chargers and power supplies for RTV and computer devices.

19. Each time leaving the room, the Guest should check that the door has been locked and that he or she has taken the key-card with him.

20. The hotel’s liability for loss or damage to items brought by the Guest to the hotel is governed by the provisions of Art. 846-849 of the Civil Code. The hotel’s liability is limited if these items are not deposited at the reception or deposited in a safe in the room. The hotel has the right to refuse to accept money, securities and valuable items, in particular valuables and items of scientific or artistic value, if they pose a threat to security or are too valuable in relation to the size or standard of the hotel or take up too much space.

21. The hotel provides services in accordance with its standard. In the case of reservations regarding the quality of services, the Guest is asked to report them immediately at the Reception, which will allow for a response.

22. Personal belongings left in the room by the departing Guest will be sent back at his expense to the address indicated by him. If you do not receive such an instruction, the hotel will store these items for 3 months, and then donate them to charity or for public use.

23. Hotel breakfast is served from 6:30 to 10:00, and from 7:00 to 11:00 on weekends and public holidays

24. In the event of a breach of the provisions of these regulations, the hotel may refuse to continue providing services to the person who breaches them. Such a person is obliged to immediately comply with the requests of the hotel staff, settle the amount due for the services provided so far and pay for any damage and destruction caused, and leave the hotel premises.

25. The Hotel may refuse to accept a Guest who grossly violated the regulations during their previous stay, causing damage to the property of the hotel or guests, or damage to the Guests, hotel employees or other people staying at the hotel, or who otherwise disturbed the peace in the hotel.

26. At the Best Western Mariacki hotel, we care about children’s safety. Our employee has the right to ask to see the identity documents of minors and their guardians staying at the facility. These activities are consistent with the legal basis of Article 22c section. 3 of the Act of May 13, 2016 on counteracting sexual crimes and protecting minors. In exceptional circumstances, the hotel may request access to the room.